FAQ

Domestic Shipping
PORTFOLIOS
  • 4 to 7 business days via Ground 
  • $25 flat rate for one 24 x 36 inch portfolio 
  • $20 flat rate for one 18 x 24 inch portfolio
SLEEVES & REFILL PACKS
  • 3 to 5 business days via Ground
  • $12 flat rate for up to four packs
International Shipping
Duties to be paid by recipient
PORTFOLIOS
  • 10 to 15 business days 
  • $45 flat rate for one 24 x 36 inch portfolio (most countries)
  • $35 flat rate for one 18 x 24 inch portfolio (most countries) 
SLEEVES & REFILL PACKS
  • 10 to 15 business days 
  • $20 flat rate for up to four packs (most countries) 

Q - How will my portfolio be shipped? Can I combine orders? 

A - All portfolios are shipped in sturdy cartons via Ground shipping with tracking. We cannot ship to PO Boxes due to UPS/FedEx restrictions. An email with tracking will be sent once your order has been processed. Multiple orders cannot be combined due to product size and our warehouse fulfillment protocol. 

Q - My portfolio only came with 10 or 15 sleeves, can I add more?

A - Yes of course! Refills are available through our shop page and each portfolio can comfortably hold up to 25 sleeves for transport and 50 sleeves for flat storage.    

Q - How many prints can each portfolio hold?

A - All 24 x 36" portfolios are shipped with 10 sleeves which amounts to enough storage for 20 prints. All 18 x 24" portfolios are shipped with 15 sleeves which amounts to storage for 30 prints. By purchasing additional sleeve refill packs, that can be increased to 50 sleeves or 100 prints! We only recommend going over 25 sleeves per portfolio if you don't plan on transporting prints around, but instead just using the portfolio for flat storage. 

Q - Are the sleeves archival?

A - Yes, all of our sleeves and paper inserts are acid-free and archival. 

Q - Can I cancel a pre-order? Can I return an item purchased on your website? 

A - All sales are final. Any items damaged during transport will be replaced.

DISCLAIMER: WE ARE NOT RESPONSIBLE FOR DAMAGE CAUSED TO ANY ARTWORK/PRINTS STORED IN OUR PORTFOLIOS OR SLEEVES DUE TO HUMAN ERROR, MISUSE, PRODUCT FAILURE DUE TO STRESS/LOAD, OR MECHANICAL FAILURE. PLEASE USE YOUR PORTFOLIOS RESPONSIBLY AND ACCORDING TO OUR PRODUCT GUIDELINES TO AVOID DAMAGE TO YOUR COLLECTION. 

Special financing now available on orders over $150! US only.